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Member Bill of Rights

As one of our valued members, LegalShield will strive to make your experience as pleasant as possible and ensure you receive all the benefits you are entitled to with your LegalShield membership.

Legal Matters
Consultation/Advice
  • A lawyer will call you back within 4 business hours or you may select a call back window.
  • If your provider law firm does not reach you on the first attempt, a second attempt will be made the next business day.
Emergency Situation

24/7 emergency access to a LegalShield lawyer through a dedicated phone line is available when you encounter a covered legal emergency situation such as:

  • If you’re arrested or detained

  • If you’re seriously injured in an accident

  • If you’re served a criminal warrant

  • If the state attempts to take your child(ren)

    Services
    Document Review/Letters Prepared
    • When you submit a document for review, your lawyer will review the document within three business days.
    • If you need a letter prepared, it will be completed within three business days after all necessary documents to draft the letter are received.
    Will Preparation
    • Once all your information is provided to your law firm for your will questionnaire, an initial draft of your will will be prepared by your lawyer within five business days.

    Moving Traffic Violations
    • A lawyer will call you back within 4 business hours or the staff will offer a phone appointment when needed.
    • If your law firm does not reach you on the 1st attempt, a 2nd and 3rd attempt will be made.
    Referral To A Lawyer Outside Your Law Firm
    • If your provider law firm must make a referral to a lawyer outside your provider law firm, the assignment will be made within 3 business days.

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    Everyone Deserves Legal Protection

    With LegalShield, finding solutions to your legal issues doesn’t have to be stressful, complicated, or expensive.